What can we help you with today?
Starfall Not Working?
What is Flash? Why do I need it?
How do I use Flash on a mobile device?
I see a blank screen instead of activities.
Authorizing or Signing in to Your Starfall.com Membership
I have registered my Access Code, but now I can't authorize my computer.
Is there an alternate authorization method?
Why won't my School Membership stay authorized?
Why won't my Home, Teacher, or Classroom Membership stay authorized?
Can my child/grandchild authorize a computer at my home and at another immediate family member's home?
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Using the Starfall Parent-Teacher Center
How do I print a worksheet or custom printable?
How do I save a worksheet or custom printable?
How do I change the font from Block to Manuscript (slant)?
How do I exit a supplemental resource?
Can I add my own words to generators or custom printables?
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Common Questions About Our Websites and Products
What is the reading level of your books?
Can Starfall be translated in languages other than English?
Is the Starfall Kindergarten Curriculum aligned with Common Core?
Is Starfall research based?
Ordering Starfall Educational Materials
How do I generate a price quote?
How much is shipping?
How can I get free materials?
I need a receipt/paid invoice.
I need an invoice.
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Starfall Apps and Mobile Devices
How do I access Starfall on mobile devices?
What apps do you offer for Android?
What apps do you offer for iPad, iPod, and iPhone?
Why doesn't Starfall work on my Android device?
Why doesn't Starfall work on my iPad?
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I have Flash installed. Why isn't Starfall working?
What are the technical specifications for using Starfall's website and mobile apps?
Does Starfall offer access via switch or keyboard input?
What is your License Agreement?
Can I use my membership on more than one computer?
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Joining and Renewing Your Starfall.com Membership
Help me choose a membership.
Do you accept credit cards, debit cards, and PayPal as a form of payment?
My school set up an alternate authorization method for our membership. Do we need to do this again when we renew?
Will my membership automatically renew/charge my card again?
How do I renew my Starfall membership?
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