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What can we help you with today?
What is Starfall?
What are your terms of service?
Grades 4 and 5 now available on the website!
New website: world.starfall.com launched for international audiences
Distance Learning with Starfall Group Access
What is Starfall Group Access?
How do I set up home access for my students?
Can I track students who log in with a Group ID?
Parents: Our school sent us a Group ID. How do I sign in?
How many Group IDs should I create?
Distance learning & COVID-19 support
Is Starfall shipping orders from the Starfall Store?
Joining Starfall and Renewing Your Membership
Help me choose a membership.
Will my membership automatically renew/charge my card again?
How do I renew my Starfall Membership?
I need an invoice/receipt.
Someone has already entered my Access Code.
I ordered a membership, but haven't received my Access Code.
I want to cancel my Starfall membership and get a refund.
Is my membership tax deductible?
View all articles in “Joining Starfall and Renewing Your Membership”
How do I enable/disable Grades 4,5?
Does Starfall integrate with single sign-on (SSO) programs?
Can I turn off certain sections of the website?
Can I use a Home Membership at school?
Can I use a Teacher, Classroom, or School Membership at home?
Can I use my membership on more than one computer?
How do I access Starfall on an Amazon Fire?
How do I access the Spanish and French ABCs?
View all articles in “Using Starfall.com”
Ordering Starfall Educational Materials
Do you accept currency from outside the U.S.?
Do you accept wire transfers?
Do you accept payment by mail/fax/phone?
Do you accept school purchase orders?
Does Starfall ship internationally?
How do I generate a price quote?
How much is shipping?
I need an invoice/receipt.
View all articles in “Ordering Starfall Educational Materials”
Using the Starfall Parent-Teacher Center
How can I add my own words to generators or custom printables?
How do I change the font from Block to Manuscript (slant) in a customized worksheet?
How do I print a worksheet or custom printable?
How do I use the supplemental resources?
What resources are available in the Starfall Parent-Teacher Center?
Starfall Accessibility Options
What accessibility features does Starfall support?
Does Starfall offer access via switch or keyboard input?
Starfall In-App Subscriptions (Apple iOS & Android)
What's the difference between a Starfall App Subscription and a Starfall Membership?
How do I cancel my monthly subscription?
How can I get a refund for my App Subscription?
Why can't I purchase a subscription?
Signing In to Your Starfall.com Membership
Can my child/grandchild log in to Starfall at my home and at another immediate family member's home?
How do I sign out of Starfall?
How do I sign in to my account on a computer?
I forgot my administrator email address.
I forgot my password.
I have registered my Access Code, but now I can't sign in.
I need to change my administrator email.
I paid for a membership. Why do I still see grayed-out items?
View all articles in “Signing In to Your Starfall.com Membership”
Starfall Apps and Mobile Devices
Do your apps require an internet connection?
How do I access Starfall on mobile devices?
I want a refund for an app I purchased from the Apple App Store.
My app will not play/load.
What apps do you offer for Android?
What apps do you offer for iPad, iPod, and iPhone?
Common Questions About Our Websites and Products
Can Starfall be translated into languages other than English?
Does Starfall track or report student activity?
Is Starfall research based?
Is the Starfall Kindergarten Curriculum aligned with Common Core?
What is the reading level of your books?
Where can I download Starfall music?
How can I secure funding for a Starfall membership?
What are the technical specifications for using Starfall's website and mobile apps?
Device and browser support for desktop
Device and browser support for tablet and mobile phone
What domains should be allow-listed for Starfall to run on my network?
How to determine your device and browser
My iPhone, iPad, or iPod has no sound.
Some activities do not have sound on Mac with Safari browser.
Menus and activities appear too large to display on my mobile screen.