What can we help you with today?

Starfall Version 2 with HTML5

• Starfall looks different! What happened?
• What's new in Starfall Version 2?
• Device and browser support for desktop
• Device and browser support for tablet and mobile phone
• How to determine your device and browser
• Why are you changing to Version 2?
• Why are activities now arranged by grade level?
• Some of these activities used to be interactive, but now they’re videos. Why?
• View all articles in “Starfall Version 2 with HTML5”

Starfall Original with Flash Plugin

• Older device and browser support for desktop using Adobe Flash Plugin
• I have Flash installed. Why isn't Starfall working?
• How do I use Flash on a mobile device?
• I see a blank screen instead of activities.

Using Starfall.com

• What are the technical specifications for using Starfall's website and mobile apps?
• Does Starfall offer access via switch or keyboard input?
• What is your License Agreement?
• What accessibility features does Starfall support?
• Can I use my membership on more than one computer?
• Can I use a Teacher, Classroom, or School Membership at home?
• Can I use a Home Membership at school?
• Can I turn off certain sections of the website?
• View all articles in “Using Starfall.com”

Starfall Apps and Mobile Devices

• How do I access Starfall on mobile devices?
• What apps do you offer for Android?
• What apps do you offer for iPad, iPod, and iPhone?
• How can I use Starfall on my Android device?
• How can I use Starfall on my iPad?
• My app will not play/load.
• There is no sound on my iPad.
• Will you turn all of Starfall.com into an app?
• View all articles in “Starfall Apps and Mobile Devices”

Joining and Renewing Your Starfall.com Membership

• Help me choose a membership.
• Do you accept credit cards, debit cards, and PayPal as a form of payment?
• My school set up an alternate authorization method for our membership. Do we need to do this again when we renew?
• Will my membership automatically renew/charge my card again?
• How do I renew my Starfall membership?
• I need a receipt/paid invoice.
• I need an invoice.
• Someone has already entered my Access Code.
• View all articles in “Joining and Renewing Your Starfall.com Membership”

Authorizing or Signing in to Your Starfall.com Membership

• What is an access code?
• Use an access code to create a new membership account.
• Use an access code to add more time to an active or expired membership account.
• I have registered my Access Code, but now I can't authorize my computer.
• Is there an alternate authorization method?
• Why won't my School Membership stay authorized?
• Why won't my Home, Teacher, or Classroom Membership stay authorized?
• Can my child/grandchild authorize a computer at my home and at another immediate family member's home?
• View all articles in “Authorizing or Signing in to Your Starfall.com Membership”

Using the Starfall Parent-Teacher Center

• How do I print a worksheet or custom printable?
• How do I save a worksheet or custom printable?
• How do I change the font from Block to Manuscript (slant)?
• How do I exit a supplemental resource?
• Can I add my own words to generators or custom printables?
• Where can I find instructions for how to use a specific generator?
• Can I print the projectables?
• Where can I find the Journal Writing worksheet generator?
• View all articles in “Using the Starfall Parent-Teacher Center”

Common Questions About Our Websites and Products

• What is the reading level of your books?
• What is the Starfall Preview button?
• Can Starfall be translated in languages other than English?
• Is the Starfall Kindergarten Curriculum aligned with Common Core?
• Is Starfall research based?
• What is your privacy policy?

Ordering Starfall Educational Materials

• How do I generate a price quote?
• How much is shipping?
• How can I get free materials?
• I need a receipt/paid invoice.
• I need an invoice.
• I received my order. It has damaged, defective, missing, or incorrect items.
• What is your product return, exchange, or refund policy?
• Where is my order?
• View all articles in “Ordering Starfall Educational Materials”