What can we help you with today?

COVID-19

• School closures due to COVID-19
• Is Starfall shipping orders from the Starfall Store?

Starfall Version 2 with HTML5

• Device and browser support for desktop
• Device and browser support for tablet and mobile phone
• How to determine your device and browser
• I noticed new activities for Grades 2-3 Math. Are you planning to introduce more content?
• I’m looking for a specific activity, but I can’t find it!
• My iPhone, iPad, or iPod has no sound.
• Some activities do not have sound on Mac with Safari 12 browser.
• Some of these activities used to be interactive, but now they’re videos. Why?
• View all articles in “Starfall Version 2 with HTML5”

Signing In to Your Starfall.com Membership

• Can my child/grandchild log in to Starfall at my home and at another immediate family member's home?
• How do I log out of Starfall?
• How do I log in to my account on a computer?
• I forgot my administrator email address.
• I forgot my password.
• I have registered my Access Code, but now I can't authorize my computer.
• I need to change my administrator email.
• I paid for a membership. Why do I still see grayed-out items?
• View all articles in “Signing In to Your Starfall.com Membership”

Common Questions About Our Websites and Products

• Can Starfall be translated in languages other than English?
• Does Starfall track or report student activity?
• Is Starfall research based?
• Is the Starfall Kindergarten Curriculum aligned with Common Core?
• What is the reading level of your books?
• What is your privacy policy?
• Where can I download Starfall music?

Joining and Renewing Your Starfall.com Membership

• Do you accept currency from outside the US?
• Do you accept credit cards, debit cards, and PayPal as a form of payment?
• Do you accept payment by mail, fax, or phone?
• Do you accept school purchase orders?
• Help me choose a membership.
• How do I renew my Starfall membership?
• How long will my membership last?
• I need an invoice/receipt.
• View all articles in “Joining and Renewing Your Starfall.com Membership”

Ordering Starfall Educational Materials

• Do you accept currency from outside the US?
• Do you accept wire transfers?
• Do you accept payment by mail/fax/phone?
• Do you accept school purchase orders?
• Does Starfall ship internationally?
• How do I generate a price quote?
• How much is shipping?
• I need an invoice/receipt.
• View all articles in “Ordering Starfall Educational Materials”

Starfall Accessibility Options

• Does Starfall offer access via switch or keyboard input?
• What accessibility features does Starfall support?

Starfall Apps and Mobile Devices

• I am in China, and a Starfall app isn't showing in my app store. Why can't I find it?
• Do your apps require an internet connection?
• How do I access Starfall on mobile devices?
• I want a refund for an app I purchased from the iTunes Store.
• My app will not play/load.
• What apps do you offer for Android?
• What apps do you offer for iPad, iPod, and iPhone?
• Will you turn all of Starfall.com into an app?

Starfall Original with Flash Plugin

• How do I use Flash on a mobile device?
• I have Flash installed. Why isn't Starfall working?
• I see a blank screen instead of activities.
• Older device and browser support for desktop using Adobe Flash Plugin

Using Starfall.com

• Can I turn off certain sections of the website?
• Can I use a Home Membership at school?
• Can I use a Teacher, Classroom, or School Membership at home?
• Can I use my membership on more than one computer?
• How do I access the Spanish and French ABCs?
• I have a Home Membership. How do I create an avatar for each of my children?
• What are the technical specifications for using Starfall's website and mobile apps?
• Why are some activities gray and unresponsive?
• View all articles in “Using Starfall.com”

Using the Starfall Parent-Teacher Center

• How can I add my own words to generators or custom printables?
• Can I print the projectables?
• How do I change the font from Block to Manuscript (slant)?
• How do I print a worksheet or custom printable?
• How do I use the supplemental resources?
• What resources are available in the Starfall Parent-Teacher Center?
• Where can I find the Journal Writing worksheet generator?