What can we help you with today?

About Starfall

• What is Starfall?
• What are your terms of service?
• What is your privacy policy?
• Contact Us

Distance Learning with Starfall Group Access

• What is Starfall Group Access?
• How do I set up home access for my students?
• Parents: Our school sent us a Group ID. How do I sign in?
• Can I track students who log in with a Group ID?
• How many Group IDs should I create?

COVID-19

• Distance learning & COVID-19 support
• Is Starfall shipping orders from the Starfall Store?

Joining Starfall and Renewing Your Membership

• Help me choose a membership.
• Will my membership automatically renew/charge my card again?
• How do I renew my Starfall Membership?
• I need an invoice/receipt.
• Someone has already entered my Access Code.
• I ordered a membership, but haven't received my Access Code.
• I want to cancel my Starfall membership and get a refund.
• Is my membership tax deductible?
• View all articles in “Joining Starfall and Renewing Your Membership”

Using Starfall.com

• Does Starfall integrate with single sign-on (SSO) programs?
• Can I turn off certain sections of the website?
• Can I use a Home Membership at school?
• I’m looking for a specific activity, but I can’t find it!
• Can I use a Teacher, Classroom, or School Membership at home?
• Can I use my membership on more than one computer?
• How do I access the Spanish and French ABCs?
• I have a Home Membership. How do I create an avatar for each of my children?
• View all articles in “Using Starfall.com”

Ordering Starfall Educational Materials

• Do you accept currency from outside the U.S.?
• Do you accept wire transfers?
• Do you accept payment by mail/fax/phone?
• Do you accept school purchase orders?
• Does Starfall ship internationally?
• How do I generate a price quote?
• How much is shipping?
• I need an invoice/receipt.
• View all articles in “Ordering Starfall Educational Materials”

Using the Starfall Parent-Teacher Center

• How can I add my own words to generators or custom printables?
• How do I change the font from Block to Manuscript (slant)?
• How do I print a worksheet or custom printable?
• How do I use the supplemental resources?
• What resources are available in the Starfall Parent-Teacher Center?

Starfall In-App Subscriptions (Apple iOS)

• What's the difference between a Starfall App Subscription and a Starfall Membership?
• How do I cancel my monthly subscription?
• How can I get a refund for my App Subscription?
• Why can't I purchase a subscription?

Starfall Accessibility Options

• What accessibility features does Starfall support?
• Does Starfall offer access via switch or keyboard input?

Signing In to Your Starfall.com Membership

• Can my child/grandchild log in to Starfall at my home and at another immediate family member's home?
• How do I sign out of Starfall?
• How do I sign in to my account on a computer?
• I forgot my administrator email address.
• I forgot my password.
• I have registered my Access Code, but now I can't sign in.
• I need to change my administrator email.
• I paid for a membership. Why do I still see grayed-out items?
• View all articles in “Signing In to Your Starfall.com Membership”

Starfall Apps and Mobile Devices

• Do your apps require an internet connection?
• How do I access Starfall on mobile devices?
• I want a refund for an app I purchased from the Apple App Store.
• My app will not play/load.
• What apps do you offer for Android?
• What apps do you offer for iPad, iPod, and iPhone?

Common Questions About Our Websites and Products

• Can Starfall be translated into languages other than English?
• Does Starfall track or report student activity?
• Is Starfall research based?
• Is the Starfall Kindergarten Curriculum aligned with Common Core?
• What is the reading level of your books?
• Where can I download Starfall music?
• How can I secure funding for a Starfall membership?

Technical Specifications

• What are the technical specifications for using Starfall's website and mobile apps?
• Device and browser support for desktop
• Device and browser support for tablet and mobile phone

Technical Support

• What domains should be allow-listed for Starfall to run on my network?
• How to determine your device and browser
• My iPhone, iPad, or iPod has no sound.
• Some activities do not have sound on Mac with Safari 12 browser.
• Menus and activities appear too large to display on my mobile screen.