Back to Starfall
What can we help you with today?
What is Starfall?
What are your terms of service?
Distance Learning with Starfall Group Access
What is Starfall Group Access?
How do I set up home access for my students?
Parents: Our school sent us a Group ID. How do I sign in?
Can I track students who log in with a Group ID?
How many Group IDs should I create?
Distance learning & COVID-19 support
Is Starfall shipping orders from the Starfall Store?
Does Starfall integrate with single sign-on (SSO) programs?
What domains should be allow-listed for Starfall to run on my network?
Can I turn off certain sections of the website?
Can I use a Home Membership at school?
Can I use a Teacher, Classroom, or School Membership at home?
Can I use my membership on more than one computer?
How do I access the Spanish and French ABCs?
I have a Home Membership. How do I create an avatar for each of my children?
View all articles in “Using Starfall.com”
Starfall Version 2 with HTML5
Device and browser support for desktop
Device and browser support for tablet and mobile phone
How to determine your device and browser
I noticed new activities for Grades 2-3 Math. Are you planning to introduce more content?
I’m looking for a specific activity, but I can’t find it!
My iPhone, iPad, or iPod has no sound.
Some activities do not have sound on Mac with Safari 12 browser.
Some of these activities used to be interactive, but now they’re videos. Why?
View all articles in “Starfall Version 2 with HTML5”
Ordering Starfall Educational Materials
Do you accept currency from outside the US?
Do you accept wire transfers?
Do you accept payment by mail/fax/phone?
Do you accept school purchase orders?
Does Starfall ship internationally?
How do I generate a price quote?
How much is shipping?
I need an invoice/receipt.
View all articles in “Ordering Starfall Educational Materials”
Using the Starfall Parent-Teacher Center
How can I add my own words to generators or custom printables?
Can I print the projectables?
How do I change the font from Block to Manuscript (slant)?
How do I print a worksheet or custom printable?
How do I use the supplemental resources?
What resources are available in the Starfall Parent-Teacher Center?
Where can I find the Journal Writing worksheet generator?
Starfall Accessibility Options
Does Starfall offer access via switch or keyboard input?
What accessibility features does Starfall support?
Joining Starfall and Renewing Your Membership
Help me choose a membership.
Will my membership automatically renew/charge my card again?
How do I renew my Starfall membership?
I need an invoice/receipt.
Someone has already entered my Access Code.
I ordered a membership, but haven't received my Access Code.
I want to cancel my Starfall membership and get a refund.
Is my membership tax deductible?
View all articles in “Joining Starfall and Renewing Your Membership”
Signing In to Your Starfall.com Membership
Can my child/grandchild log in to Starfall at my home and at another immediate family member's home?
How do I log out of Starfall?
How do I log in to my account on a computer?
I forgot my administrator email address.
I forgot my password.
I have registered my Access Code, but now I can't authorize my computer.
I need to change my administrator email.
I paid for a membership. Why do I still see grayed-out items?
View all articles in “Signing In to Your Starfall.com Membership”
Starfall Apps and Mobile Devices
I am in China, and a Starfall app isn't showing in my app store. Why can't I find it?
Do your apps require an internet connection?
How do I access Starfall on mobile devices?
I want a refund for an app I purchased from the iTunes Store.
My app will not play/load.
What apps do you offer for Android?
What apps do you offer for iPad, iPod, and iPhone?
Will you turn all of Starfall.com into an app?
Common Questions About Our Websites and Products
Can Starfall be translated in languages other than English?
Does Starfall track or report student activity?
Is Starfall research based?
Is the Starfall Kindergarten Curriculum aligned with Common Core?
What is the reading level of your books?
Where can I download Starfall music?
Starfall Original with Flash Plugin
How do I use Flash on a mobile device?
I have Flash installed. Why isn't Starfall working?
I see a blank screen instead of activities.
Older device and browser support for desktop using Adobe Flash Plugin